Why do we often realize too late that the reaction we gave was far from appropriate? What is the reason that we can only come up with the right arguments and answers after ending an important conversation? Was the preparation of our conversation inadequate? And what about unexpected conversations and pitches?
The release of certain hormones and neurotransmitters are responsible for causing stress in conversations or to lead to results and connection. It's all in the brain. Cortisol, on one hand, ensures that we can no longer think clearly, oxytocin, on the other hand, gives a good feeling and ensures that reasoning is possible.
This training briefly outlines what happens in the brain and how these communicative bloopers can be avoided.
After this training you are able to build up a relationship of trust in different situations with virtually everyone, both clients and colleagues.
“Communication is a skill that you can learn. It’s like riding a bicycle or typing. If you’re willing to work at it, you can rapildly improve the quality of every part of your life.” Brian Tracy